Home / About
Founded in 2016 by Helen Willis, Sylhet Ambulance Service began with a single wheelchair van and a simple idea: patients deserve to be treated like people, not appointments.
Before starting the company, Helen Willis spent twelve years as a hospital discharge planner in Suffolk County. She saw the same problem again and again — patients cleared to go home stuck waiting hours for a ride that never arrived on time.
In 2016, she partnered with two certified EMTs from Commack Volunteer Ambulance Corps and put the first van on the road. Word of mouth carried the business from there. Nine years later we still take every booking by phone, and Helen still knows most of our regulars by their first name.
We're proud to be one of a shrinking number of independently-owned medical transport companies on Long Island. No private-equity ownership, no corporate call center, no shortcuts.
Every rider is greeted by name, spoken to (not about), and treated the way we would want our own family treated.
A late ride to dialysis is not a scheduling glitch — it's a health event. We treat punctuality as a clinical outcome.
HIPAA-trained dispatch, encrypted records, and a strict no-social-media-photos policy on every vehicle.
Our staff live in the communities they serve. Our vehicles are maintained by a Commack-based shop we've used since day one.
Written quotes, itemized invoices, and clear escalation contacts. If something goes wrong we tell you first.
Every crew member completes 24 hours of continuing education annually — dementia care, bariatric transfers, de-escalation.
Founder & Owner
Twelve years in hospital discharge planning before founding Sylhet Ambulance Service. Handles every dispatch review personally.
Operations Manager
NREMT-certified. Manages fleet maintenance, driver scheduling, and quality reviews. With the company since 2018.
Head of Dispatch
Bilingual dispatcher (English/Bengali). Bachelor's in Public Health from SUNY Stony Brook.
Speak with a live dispatcher now. Wheelchair, stretcher, ambulatory and long-distance transports scheduled seven days a week.
