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Answers to the questions we hear most from patients, families, and case managers across Long Island.
No. We provide non-emergency medical transport only. For life-threatening emergencies always dial 911. We handle scheduled, pre-booked medical rides — dialysis, appointments, discharges, transfers and long-distance moves.
Most rides can be scheduled with 24 hours' notice. Same-day requests are accommodated based on fleet availability — call our dispatch line at 631-543-5459 to check. Standing weekly orders should be set up at least one week in advance.
Yes. We bill Medicaid, Medicare Advantage and most major commercial insurers directly. Self-pay clients receive a flat-rate written quote before booking. Our billing team also handles prior authorizations on your behalf.
Our fleet includes wheelchair-accessible vans with hydraulic lifts, stretcher-equipped transport vehicles with Stryker cots, and ambulatory sedans for walking patients. Every vehicle is inspected every 30 days and deep-cleaned monthly.
Yes. One accompanying family member or aide rides free of charge on every trip. Additional passengers may be accommodated with prior notice.
All drivers hold current CPR/BLS certification, defensive-driving credentials, and passenger-assist certification. Stretcher trips are staffed by two crew members, at least one of whom holds an EMT-B credential.
We regularly serve Suffolk County, Nassau County and the five boroughs of New York City. Long-distance transfers up to 500 miles are available with 24 hours' notice — common destinations include Boston, Philadelphia and DC-area facilities.
We accept all major credit cards, ACH transfer, HSA/FSA cards, and personal check. Invoices are itemized and emailed within 48 hours of every trip.
Cancellations made at least 4 hours before pickup are free of charge. Late cancellations may incur a $35 dispatch fee. Standing-order cancellations require 24 hours' notice.
Absolutely. All dispatch, billing and field staff are HIPAA-trained annually. Trip records are stored in encrypted systems and never shared without written consent. See our Privacy Policy for full details.
Speak with a live dispatcher now. Wheelchair, stretcher, ambulatory and long-distance transports scheduled seven days a week.
