FAQ
If your question isn't here, call dispatch at (281) 703-3126 — we'll answer in plain English.
For routine appointments, 24 hours notice is ideal. We accept same-day bookings whenever capacity allows — about 80% of the time. Standing orders (dialysis, recurring infusion) are scheduled once and run on autopilot.
Yes. We are contracted with most Texas Medicaid managed care plans, Medicare Advantage NEMT benefits, and major commercial insurers. We also bill the VA, workers' comp carriers, and personal-injury attorneys. Coverage is verified before we dispatch.
No. We are a non-emergency medical transport (NEMT) provider. For chest pain, stroke symptoms, or any life-threatening condition, please dial 911 immediately.
Yes — one family member or caregiver rides free in every vehicle. Additional passengers are accommodated when seating allows; just let dispatch know when booking.
We build a 15-minute wait window into every trip at no charge. If you know the appointment will be longer, schedule a separate return trip — it saves money and lets us dispatch other riders in between.
Yes, within OSHA-safe limits. Two-person stair carries are standard. For more than 12 steps or unusually narrow stairwells, we'll do a free site visit before the day of transport.
All crews are fluent in English; about half of our team is fluent in Spanish, and several speak Vietnamese, Urdu, or Bengali. Request a specific language at booking.
Cancellations more than two hours before pickup are free. Inside two hours we charge a $25 dispatch fee; no-shows are billed at the base rate.
Yes. Stretcher vehicles carry portable oxygen and our crews are trained to manage O2 during transport. Bring your prescription and current liter-flow settings.
We accept Visa, MasterCard, American Express, ACH bank transfer, and cash. Invoices are emailed the same day. For insurance-covered trips, you owe only the copay (if any) at time of service.