Sylhet Ambulance Service ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit sylhetambulanceservice.com, contact us, or use our medical transportation services, and how we use that information.
1. Information we collect
Information you provide
- Contact details: name, phone number, email, mailing address.
- Trip details: pickup and destination addresses, appointment times, mobility level, equipment needs.
- Health information: only what is strictly necessary to provide safe transport (e.g., oxygen dependence, weight ranges for bariatric service, fall-risk notes).
- Billing information: insurance member numbers, group numbers, and payment-card details (processed via PCI-compliant third parties; we do not store full card numbers).
Information collected automatically
- Browser type, device type, operating system, and approximate location (city level).
- Pages viewed, time on page, and referring URL.
- A small number of first-party cookies (see our Cookie Policy).
2. How we use information
- To dispatch trips, communicate with you, and provide billing.
- To comply with HIPAA, Texas Department of State Health Services regulations, and insurance-payer requirements.
- To improve our website and dispatch operations.
- To respond to legal requests, subpoenas, and lawful government inquiries.
3. HIPAA notice
As a healthcare-adjacent service, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Our full Notice of Privacy Practices is available on request by emailing help@sylhetambulanceservice.com. It explains your rights to access, amend, and restrict use of your protected health information (PHI).
4. Sharing of information
We do not sell personal information. We share information only with:
- Insurance carriers and benefit administrators for claim processing.
- Healthcare facilities directly involved in the trip (hospitals, dialysis centers, SNFs).
- Our billing partner under a HIPAA business-associate agreement.
- Payment processors for credit-card transactions.
- Government or legal authorities when required by law.
5. Data retention
Trip and billing records are retained for seven years to comply with Texas medical-records law and insurance audit requirements. Marketing and website-analytics data is retained for no more than 26 months.
6. Security
We protect information through administrative, technical, and physical safeguards: encrypted transmission (TLS 1.2+), access controls on all dispatch systems, locked file cabinets for any printed records, and annual HIPAA training for all staff.
7. Your choices and rights
- Texas residents: you may request a copy of personal information we hold about you and request corrections.
- Opt out of marketing emails at any time by clicking "unsubscribe" or replying STOP.
- Disable cookies in your browser settings (some site features may not work).
8. Children
This website is not directed at children under 13. We do not knowingly collect personal information from children. Pediatric medical transport is arranged only through the parent or legal guardian.
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted here with an updated "last updated" date.
10. Contact
Questions about this policy? Email help@sylhetambulanceservice.com or write to:
Sylhet Ambulance Service, Attn: Privacy Officer, 2046 Chapel Street, Houston, TX 77063.