Sylhet Ambulance Service ("we", "our", or "us") is committed to protecting the privacy of every patient, family member, and visitor who interacts with our website or transportation services. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it.
We collect two types of information: service information (name, contact details, pickup and destination addresses, mobility needs, insurance carrier, and payment details) provided when you book a ride; and website information (browser type, pages visited, approximate location, referring URL) collected automatically when you visit sylhetambulanceservice.com.
All staff — dispatchers, drivers, billing and administrative — complete HIPAA privacy and security training annually. Protected Health Information (PHI) is stored in encrypted systems and shared only with the covered entities that legitimately require it (hospitals, dialysis centers, physicians, insurers) or as required by law.
We do not sell, rent or trade your personal information. We share information only with: (a) the treating facility or physician you designate; (b) your insurance carrier for billing; (c) service providers (e.g. our billing software vendor) bound by written confidentiality agreements; and (d) law enforcement or regulators when required by valid legal process.
Our website uses cookies to remember your preferences and understand which pages are most useful. See our Cookie Policy for the full list. You can accept, reject or manage cookies through our banner or your browser settings.
You have the right to (i) request a copy of the personal information we hold about you; (ii) request correction of inaccurate information; (iii) request deletion of information no longer required for our services or legal retention; and (iv) opt out of marketing communications at any time. To exercise these rights email customers@sylhetambulanceservice.com.
Trip and billing records are retained for seven (7) years to comply with New York State Department of Health and IRS requirements. Website analytics data is retained for no more than 26 months.
We use TLS encryption on our website, encrypted-at-rest databases for patient records, and role-based access controls. No system is perfectly secure — if we ever discover a breach affecting your data, we will notify you promptly as required by NYS Shield Act.
Our website is not directed at children under 13. When we transport minors, we act only on the written consent of a parent, legal guardian, or a facility with lawful custody.
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, communicated by email to active clients. The "Last updated" date at the top reflects the most recent revision.
Privacy questions or requests can be directed to:
Helen Willis, Privacy Officer
Sylhet Ambulance Service
3588 Abia Martin Drive, Commack, NY 11725
Email: customers@sylhetambulanceservice.com
Phone: 631-543-5459
Speak with a live dispatcher now. Wheelchair, stretcher, ambulatory and long-distance transports scheduled seven days a week.
